import { Request, Response } from 'express';

export class CustomerService {
  public static async handleCustomerInquiry(
    params: { inquiryInfo: any },
    traceInfo: { tenantId: string; shopId: string; taskId: string; traceId: string; businessType: 'TOC' | 'TOB' }
  ): Promise<{ processingResult: any; responseTime: number; timestamp: string }> {
    return {
      processingResult: { status: 'processed' },
      responseTime: 120,
      timestamp: new Date().toISOString()
    };
  }

  public static async handleDisputeComplaint(
    params: { disputeInfo: any },
    traceInfo: { tenantId: string; shopId: string; taskId: string; traceId: string; businessType: 'TOC' | 'TOB' }
  ): Promise<{ processingResult: any; resolutionTime: number; timestamp: string }> {
    return {
      processingResult: { status: 'resolved' },
      resolutionTime: 3600,
      timestamp: new Date().toISOString()
    };
  }

  public static async afterSalesService(
    params: { afterSalesInfo: any },
    traceInfo: { tenantId: string; shopId: string; taskId: string; traceId: string; businessType: 'TOC' | 'TOB' }
  ): Promise<{ processingResult: any; serviceType: string; timestamp: string }> {
    return {
      processingResult: { status: 'completed' },
      serviceType: 'refund',
      timestamp: new Date().toISOString()
    };
  }

  public static async customerFeedbackManagement(
    params: { feedbackInfo: any },
    traceInfo: { tenantId: string; shopId: string; taskId: string; traceId: string; businessType: 'TOC' | 'TOB' }
  ): Promise<{ processingResult: any; feedbackScore: number; timestamp: string }> {
    return {
      processingResult: { status: 'processed' },
      feedbackScore: 4.5,
      timestamp: new Date().toISOString()
    };
  }
}