refactor(terminology): 统一术语标准并优化代码类型安全

- 将B2B统一为TOB术语
- 将状态值统一为大写格式
- 优化类型声明，避免使用any
- 将float类型替换为decimal以提高精度
- 新增术语标准化文档
- 优化路由结构和菜单分类
- 添加TypeORM实体类
- 增强加密模块安全性
- 重构前端路由结构
- 完善任务模板和验收标准

dashboard/src/services/omnichannelCommunicationDataSource.ts

@@ -0,0 +1,128 @@
+/**
+ * [MOCK-COMMUNICATION] Omnichannel Communication DataSource
+ */
+
+export interface OmnichannelMessage {
+  id: string;
+  channelId: string;
+  channelType: 'email' | 'chat' | 'social' | 'phone' | 'sms';
+  customerId: string;
+  customerName: string;
+  content: string;
+  direction: 'inbound' | 'outbound';
+  status: 'pending' | 'processing' | 'completed' | 'failed';
+  createdAt: string;
+}
+
+export interface CustomerProfile {
+  id: string;
+  customerId: string;
+  channels: string[];
+  tags: string[];
+  preferences: Record<string, any>;
+  lastInteractionAt?: string;
+  totalInteractions: number;
+}
+
+export interface TeamTask {
+  id: string;
+  assignedTo: string;
+  customerId: string;
+  taskType: 'inquiry' | 'complaint' | 'follow_up' | 'escalation';
+  priority: 'low' | 'medium' | 'high' | 'urgent';
+  status: 'pending' | 'in_progress' | 'completed';
+  description: string;
+  dueDate?: string;
+}
+
+export interface IOmnichannelCommunicationDataSource {
+  aggregateMessages(channels: Array<{ type: string; id: string }>): Promise<OmnichannelMessage[]>;
+  autoReply(customerId: string, question: string, context: Record<string, any>): Promise<string>;
+  createTeamTask(task: Omit<TeamTask, 'id'>): Promise<TeamTask>;
+  updateCustomerProfile(customerId: string, updates: Partial<CustomerProfile>): Promise<CustomerProfile>;
+  translateMessage(content: string, targetLanguage: string): Promise<string>;
+}
+
+class MockOmnichannelCommunicationDataSource implements IOmnichannelCommunicationDataSource {
+  async aggregateMessages(channels: Array<{ type: string; id: string }>): Promise<OmnichannelMessage[]> {
+    return [
+      { id: 'msg_001', channelId: 'ch_001', channelType: 'email', customerId: 'cust_001', customerName: 'John Doe', content: 'I have a question about my order', direction: 'inbound', status: 'pending', createdAt: new Date().toISOString() },
+      { id: 'msg_002', channelId: 'ch_002', channelType: 'chat', customerId: 'cust_002', customerName: 'Jane Smith', content: 'When will my order arrive?', direction: 'inbound', status: 'pending', createdAt: new Date().toISOString() },
+    ];
+  }
+
+  async autoReply(customerId: string, question: string, context: Record<string, any>): Promise<string> {
+    return 'Thank you for your inquiry. Our customer service team will assist you shortly.';
+  }
+
+  async createTeamTask(task: Omit<TeamTask, 'id'>): Promise<TeamTask> {
+    return { ...task, id: `task_${Date.now()}` };
+  }
+
+  async updateCustomerProfile(customerId: string, updates: Partial<CustomerProfile>): Promise<CustomerProfile> {
+    return { id: `profile_${customerId}`, customerId, channels: [], tags: [], preferences: {}, totalInteractions: 0, ...updates };
+  }
+
+  async translateMessage(content: string, targetLanguage: string): Promise<string> {
+    return `[Translated to ${targetLanguage}]: ${content}`;
+  }
+}
+
+class ApiOmnichannelCommunicationDataSource implements IOmnichannelCommunicationDataSource {
+  private baseUrl = '/api/omnichannel';
+
+  async aggregateMessages(channels: Array<{ type: string; id: string }>): Promise<OmnichannelMessage[]> {
+    const res = await fetch(`${this.baseUrl}/communication/aggregate`, {
+      method: 'POST',
+      headers: { 'Content-Type': 'application/json' },
+      body: JSON.stringify({ channels }),
+    });
+    const data = await res.json();
+    return data.data;
+  }
+
+  async autoReply(customerId: string, question: string, context: Record<string, any>): Promise<string> {
+    const res = await fetch(`${this.baseUrl}/communication/auto-reply`, {
+      method: 'POST',
+      headers: { 'Content-Type': 'application/json' },
+      body: JSON.stringify({ customerId, question, context }),
+    });
+    const data = await res.json();
+    return data.data.reply;
+  }
+
+  async createTeamTask(task: Omit<TeamTask, 'id'>): Promise<TeamTask> {
+    const res = await fetch(`${this.baseUrl}/communication/team-task`, {
+      method: 'POST',
+      headers: { 'Content-Type': 'application/json' },
+      body: JSON.stringify(task),
+    });
+    const data = await res.json();
+    return data.data;
+  }
+
+  async updateCustomerProfile(customerId: string, updates: Partial<CustomerProfile>): Promise<CustomerProfile> {
+    const res = await fetch(`${this.baseUrl}/communication/customer/${customerId}/profile`, {
+      method: 'PUT',
+      headers: { 'Content-Type': 'application/json' },
+      body: JSON.stringify(updates),
+    });
+    const data = await res.json();
+    return data.data;
+  }
+
+  async translateMessage(content: string, targetLanguage: string): Promise<string> {
+    const res = await fetch(`${this.baseUrl}/communication/translate`, {
+      method: 'POST',
+      headers: { 'Content-Type': 'application/json' },
+      body: JSON.stringify({ content, targetLanguage }),
+    });
+    const data = await res.json();
+    return data.data.translated;
+  }
+}
+
+const useMock = process.env.REACT_APP_USE_MOCK === 'true';
+export const omnichannelCommunicationDataSource: IOmnichannelCommunicationDataSource = useMock
+  ? new MockOmnichannelCommunicationDataSource()
+  : new ApiOmnichannelCommunicationDataSource();