import { AIService } from './AIService'; import { logger } from '../utils/logger'; export interface ReviewAnalysis { sentiment: 'POSITIVE' | 'NEGATIVE' | 'NEUTRAL'; score: number; // 0-1 keywords: string[]; suggestedReply: string; } /** * [CORE_AI_22] 多模态 SKU 情感分析与评论生成 (Sentiment AI) * @description 利用 LLM 分析商品评论情感、提取关键词并自动生成高质量、个性化的回复建议 */ export class SentimentAIService { /** * 分析单条评论 */ static async analyzeReview(text: string, images?: string[]): Promise { logger.info(`[SentimentAI] Analyzing review sentiment...`); // 实际应调用 AIService 集成 GPT-4o // 这里模拟 LLM 分析逻辑 const mockAnalysis: ReviewAnalysis = { sentiment: text.includes('good') || text.includes('great') ? 'POSITIVE' : 'NEGATIVE', score: 0.85, keywords: ['quality', 'shipping', 'customer service'], suggestedReply: `Thank you for your feedback! We're glad you liked the quality of our product. We'll continue to improve our shipping speed.` }; return mockAnalysis; } /** * 批量分析评论并生成月度报告 */ static async aggregateSentiment(reviews: string[]): Promise<{ overallSentiment: number; topKeywords: string[]; actionItems: string[]; }> { logger.info(`[SentimentAI] Aggregating sentiment for ${reviews.length} reviews`); // 模拟聚合逻辑 return { overallSentiment: 0.78, topKeywords: ['value for money', 'fast delivery', 'size issue'], actionItems: [ 'Improve size chart accuracy for Apparel category', 'Reward fast shipping logistics partners' ] }; } }